I Am A Call Center Executive I Have Market About Seo. How To Convince American Customers. Can You Help Me?
Some customers may be very aggresive,arrogant, how to convince them or how to start conversation. Because as a call center executive its a must to convince them. I can’t easily understand the american accent also please help me.
Explain to your boss you can’t do the job and convince him he needs to send the work back to the States.
Step 1
Your call center needs to train you a little more in accent… You can’t talk to Americans with Bad accent forget about Convincing them.
Step 2
Sales Script - Its’ very important your company prepare a nice sales Script with every possible Rebuttal that can come in your call with Customer
For Example - How many websites do you submit my URL to? or Can you get my website on the Top of google search by your SEO services?
Step 3
ABC - Always be closing… You have to take every call with an attitude that you can sell to every single customer you talk to.
Once again, Accent is very important as you are going to talk to American Businesses and not consumers.
Mm, if you’re a call center from india i can really understand why people hate you.
If it’s hard for you to understand The american accent, Then they probably don’t understand you.
I was on the phone to an american, to cancel my Xbox live subscription. Her accent was so strong, most of the conversation was me going “Mmm, Yep.”
For convincing them…
What are you trying to convince them to do?
Most Americans do not like to be bothered by phone calls they did not ask for, particularly if it is from someone they have difficulty understanding. If your company has not given you a script and advice to handle potential customers, you may have chosen the wrong job.
You have to familiarized the basic factors in search engine optimization. Understand the main concept and how it works. This can take time but this will help you in the long run.
You can convince any one in the world only if you have sufficient information about the subjected matter.